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| - They used to have a pretty reliable and knowledgeable staff. The new manager(s) seem to have changed all of that. The trainer they used to have apparently didn't follow Petco protocol as closely as the corporate offices would like; so he left. Their next trainer suffered the same consequences of being told that she would have to follow all of their rules to the letter. Basically their training classes consist of "sit, stay and loose leash walking"... however since every dog is not the same, I don't see how it's feasible to train every dog the same way. I was a pretty regular customer, for over 3 years, I knew all of the employees pretty well. Around the end of 2016, something must have happened because all but 1 or 2 of the employees who knew what they were talking about (I'm pretty knowledgeable myself with dog, cat, food, training, toys etc and even small animals and fish, I worked for a pet store myself for a few years and know how to research things) had all left. And I mean left in the matter of about a week! Stopped going in as much around that point. Went back a few weeks ago and there wasn't a single employee I recognized. And no one came up to greet me or ask if I needed anything, which I know the company is big on as I'd personally heard their female GM scold former employees over this. Example: one of those regular employees was helping me in cat food, which is near the back of the store, not the front doors. She came back in a huff and told her the district manager was coming down on HER because their scores were low (not sure what the "scores were low" meant...) Hello, the girl was with a customer; whether you recognize me as a regular or not, I'm a paying customer. I used to stroll through the reptile section and heard one of their other managers, a shorter male, giving the complete opposite of correct advice for the setup of a new bearded dragon.
Bottom line is it's a big box pet store. Don't expect individualized treatment because they simply can't provide that with the turnover rate they clearly have.
Also, they won't readily provide you with this info, but they CAN AND WILL price match their online prices. Most of which are much lower than the store prices.
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