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| - I'll preface this by saying that my family has been going to this Olive Garden for years. I really truly wish I could give it a better rating based on the fact that there are a few servers and other staff that are really great and it used to be a well run restaurant. However, things have gone downhill the last year and I couldn't recommend it to anyone.
The last two visits we have made have both been for birthday dinners. Last visit left us a little less than satisfied with inattentive servers, being seated next to a group of 30 who decided they could take up half the room for their office party complete with applause, and waiting 20 minutes past everyone else's food arriving for my entree which was then so hot I had to take it home to eat. I went ahead and filled out the online survey, marked that I wasn't opposed to having a manager call me, and NOTHING. I was hoping it was a bad night and this time it would be better. Unfortunately it wasn't.
We have a large family group and are used to waiting, no big deal. An hour wait when quoted 40 minutes on a Sunday night when the lobby is empty (and some whispers amongst the hosts about not wanting to seat certain servers because they want to go home) gets a little annoying, but I digress.
We are sat at a table pushed together almost right in a traffic area(we were paranoid of getting elbows and trays to the head the whole time) and one flustered server gave the greeting and walked away without taking any drink orders. At this point we had 3 small children who already were getting tired as it was nearing bedtime after the wait. Waiting for drinks and putting orders in took forever, when we finally brought salads and soups it was already past 9 PM. Then we sat with empty app dishes in front of us for a good 20 minutes with no sign of servers. When my entree came out(shrimp ravioli type dish which was good but nothing amazing) the whole side and bottom of the plate had mashed potatoes on it. I'm hoping someone in our party had mashed potatoes. After eating a bit, most of us were just ready to go home at this point, the kids were sleeping in their chairs, we had to flag down our server who was cleaning tables across the room and ask for our check. We had asked for two cakes earlier for the birthday guy and as we were asking them to just cancel that, the server insisted he had them all set and waiting to go he was just waiting for checks(huh?). So they brought out the cakes and the two servers tried to get our party to sing happy birthday. Poor birthday guy got the most pathetic and tired birthday song ever. When the bill came, that automatic 15% tip added to each bill was just a slap in the face. I know it's customary but being large tippers generally, not having a choice in the matter was offensive at that point. Not to mention the fact that the servers had to have known that our meal took a ridiculous amount of time and we were far from happy, but there was no sign of the manager all night and it was far below what we have come to expect from any Darden restaurant.
We won't be going back to this location if we can help it.
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