My partner and I love Sweet Lulu's food and delivery guy, but the on-line ordering system is very problematic. Even though the on-line system is promoted when you call, the web site isn't set up to take delivery orders or cash orders. You can't complete the order without entering a credit card number. To get around the delivery issue, staff have previously instructed me to write "delivery" in the special instruction section. This evening I called about bypassing the credit card payment section and a staff member cheerfully told me to "make up a credit card number" and write "cash" in the special instructions as well. As I suspected, I couldn't just make up a number, it was rejected as invalid. I eventually inputted my own credit card number to get through it.
50 minutes went by after I finished the order. I called Lulu's. No one there had noticed that I had requested "delivery". It was sitting there as take out. It took me repeating myself several times for them to realize their mistake. It was loud in the restaurant and their phone kept cutting out. (This is why I usually go with the on-line ordering.) The women on the phone seemed to be barely paying attention to me. She was laughing at something. She handed the phone over to a man and I had to explain the situation again. He apologized eventually, but he didn't offer to cover our meals or make any retribution. He also didn't attempt to explain what went wrong. He said he'd send us a new order "within an hour." I was so mad I told him to forget it.
If I ever order there again, I'm doing it over the phone.
TL;DR on-line ordering if messed up and they don't care if they forget to deliver your dinner.