I went in her yesterday to trade my dads cell phone in after I called customer service and was advised that it was the 14th day and I had to get there before the store closed. I went in and waited 30 minutes . Finally Rory comes over and I explain what I want to do. He immediately tells me its over 14 days its 15 days. He then proceeds to ask his manager if they can make an exception . He comes back and says we can help you . Great! I pick out the iPhone 5c and I am on the edge program. So he starts the transaction and then Rory comes up to me and says because its over 14 days we can not do the exchange you have to pay full price. Then I proceed to say but you said your manager would make the exception . He got very rude and said I did not say that.
I asked to speak to his manager and he disappeared for 10 minutes and comes back without his manager . Stating there is nothing we can do for. Rory was the worse sales person I ever encountered and will be writing Verizon's Executive Customer Relations. I have never been treated so poorly before in my life. Avoid this store at all costs. Order over the phone.