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| - We used to love Papa Del's at the old location, so decided to give the new one a try. We want to warn you that we had a terrible experience in every possible way--bad service, painfully slow on food, food not hot, no serving utensils, and dirty bathrooms, etc. We waited AN HOUR for a thin crust pizza. Perhaps it was ready in the 40 min. they state on the menu, but had been sitting in the kitchen, as it was not served hot. Nor was it served with plates or something to serve the pizza with. We finally got plates, but never a serving utensil. (Good thing the pizza wasn't hot I guess.) The bathrooms are filthy (toilet paper everywhere, dirty seats, graffiti, etc.) with no towels to dry your hands (both machines were broken). My daughter ordered an orange juice and she was served concentrate--it was literally syrup. We said it was undrinkable and were told that they don't really have orange juice, it was just concentrate from the bar for mixed drinks. Our server offered to dilute it for us, but it was still undrinkable. He finally took it away, but charged us for it anyway. The server said he'd had many folks seated at the same time, so that's why the service was so bad. But there were many empty tables. And it's really no excuse for all the problems: a pizza that takes an hour after ordering to arrive at the table, serving drinks that are not drinks, not coming by to check and see if we needed anything (more napkins), bringing a beer 15 min after it was ordered (when we were almost done with the pizza), and serving food before plates or anything to serve it with. Really, really unpleasant dinner. Must be terrible management and training. We will not be back. Too bad.
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