Let me start off by saying that I'm not one to complain too often about food or service. I think I've been pretty lucky up to this point to never have had a disappointing or underwhelming restaurant experience.
We decided to eat at this Paramount location as we were in the area and starving. We have been to the other Paramount locations several times as they're actually quite close to me.
We arrived around 5pm and were immediately taken to a booth. Their patio outside was semi-busy, but definitely not "summer" busy. The inside was actually quite empty. As they normally serve pitas as soon as you get in, we figured the same thing would happen here.
Not so. In fact, we took about 15 minutes to decide on our orders. In that time no one came to drop any pitas off, nor did they bring us the waters I had asked from the server who had originally sat us down. My boyfriend went to finally go put our orders in and had to ask again for the pita and water.
The interesting thing is that they had plenty of servers milling about and speaking to one another but not one approached us at any time to ask if we needed anything.
Around 10 minutes later, my plate came out. I had ordered the shish tawouk and my boyfriend the chicken shawarma platter. I will attach a photo for reference shortly but my plate came out next to empty. In fact, the pitas came out just a moment before they brought my plate. At this point well over 20 min had gone by with no pita or water from when we had arrived. My boyfriend's plate came out a few minutes after mine.
We finished eating and I ended up having to drink his water since no one came around to ask if we needed anything else. The only time they came around was when we had finished eating.
All in all a VERY disappointing experience and I won't be coming back to this location. Not to mention they don't even really have a parking lot, you kind of just have to park somewhere in the back wherever you can.