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| - Can I get Trina Turk online for cheaper? Can I get Bobbi Brown online, tax free? Can I scour eBay and buy 2 pairs of slightly used Jimmy Choos for the price of one at Nordie's? ABSOLUTELY. But when I do shop retail, this is my poison of choice.
Nordstrom's philosophy is to provide great customer service. I should say it's OUSTANDING, either at the retail store, or RACK location.
TIP: Make friends with your sales associate if you click with him/her. It's INVALUABLE. When you get a good one, he or she will cater to your every need and give you the heads up on upcoming sales. For example, at the Nordstrom in Kansas, my SA not only called me when a jacket or pair of jeans I had been eying was about to go on sale-- she would private shop with me, and pull items in my size she thought I'd like so the shopping experience would take less time, and be more efficient.
Here at Southpark, one of the SA's, Kesh even TEXT MESSAGES me handbags she thinks I'd like, and gave me the heads up weeks in advance of what would be on sale. If you're trying on anything, the SA's are great about attending to you, calling in a tailor if alterations are necessary...you feel like a million bucks, even if you're buying a $25 t-shirt.
I never feel pressured to buy anything (although there is a woman in lingerie who needs to work on the finesse...and a young man in the BP shoes department who blatantly targeted me in the designer handbags section where he knew nothing about the designer, to try and sell me a $1k bag. Not classy, but I'll chalk it up to inexperience and arrogance.) so there's rarely any buyer's remorse.
The return policy is also beyond anything I've ever experienced. I once bought a white belt I thought would go with a blue dress, and when I got home, it didn't go well at all. One YEAR later, I felt guilty, and didn't want to seem like I was abusing the policy, but I was able to return the belt, no questions asked.
There is a book called Retail Hell, a first-hand account of being a SA at Nordstrom, where people would try and return handbags that were clearly scuffed and used... and one woman had an open tampon inside the bag...and still was able to return it! This I do NOT approve of, and wish the return policy wouldn't be abused like this.
Oh, and charge sends. If you don't see something in store you've seen online, the SA's will search the entire Nordie's national network and locate the item for you and have it shipped right to your door. This is beyond helpful and has saved me multiple times.
TIP: When you shop the annual Anniversary sale, where fall styles go on sale before they're in season, either go EARLY on a weekday, or shop late in the day. Ladies are like predators during this time, and will shop frantically for these deals. Don't be alarmed. If the size you want isn't there, get it charge sent.
TIP 2: If you shop here a lot...getting a Nordstrom debit is a great value. (I hate store credit cards, since it's another bill to worry about. With debit, it just comes out of your bank account like a regular debit card.) You'll get points for every purchase, and Nordstrom Note GC's every so often...plus if you reach a certain level, free alterations (whoo hoo!) and beauty bonuses. (In the past 6 months I've gotten cards sent to me for free 3 piece mini mascaras, and 3 lipglosses from big beauty brands.)
OK, I'm going to stop yammering now...but just in case my review didn't get my point across clearlyl...I love me some Nordstrom!
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