About: http://data.yelp.com/Review/id/KECgGQznrU5zd4REbZpUEQ

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About: http://data.yelp.com/Review/id/KECgGQznrU5zd4REbZpUEQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-01-09 00:00:00 (xsd:dateTime)
itemReviewed	Authorized Appliance Repair Company
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	If no stars were an option, I would use it. Donna, the point of contact, is unbelievably rude and dismissive. We were told 3-5 days for the part for our leaking dishwasher (sadly, this is the service company authorized by our warranty), it has been 7 days with no update, and when I called I was told the part is back-ordered and they don't know when it will be in (um, then call the warranty company to see if they can outsource it. I cannot do that, the request MUST come from the service company). Then, the tech did NOT remove the standing water from the dishwasher, and today it started to leak onto the wood flooring. In addition, it smells to high heaven, it is unquestionably growing bacteria, and there are two babies and two immunocompromised seniors in the house. We had to get our personal plumber out to clean it out. Oh, p.s., they called the problem in incorrectly to the warranty company. I have called Spencer's to see if there is any other company we can use, and have complained to the warranty company as well. I'm awaiting callbacks from both. The combination of incompetence and unpleasantness is really staggering. UPDATE: The part finally came in, the guy came back - 10 days after the original call - and guess what? The problem was not what he had originally diagnosed at all. The pump was fine, the hoses were fine. I hose was just in the wrong place, causing a leak. Had he drained out the standing water in the first place, he never would've had to order the parts, and we never would have had to wait so long, because it took approximately 10 minutes to fix the actual issue. When my niece and my mother asked him why he didn't drain it, he became belligerent and hostile with them. He tried to say it wasn't his job, then when he was reminded that, in fact, it is, he said "well, it would have meant a second visit." Hey genius, you were in the middle of the second visit when you said that. Never. Again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kathleen

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