I have read the other reviews and had a different experience. Yes, my oil change was more than the coupon, but I have a brand new car and Brandon explained to me that I needed the synthetic oil or my warranty could be voided. I also do not have to get the oil changed as often. Anyways, EVERYONE was super nice to me, it was very quick, and the car wash (basic free with oil change) was acceptable. I will be back!