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| - I have been shopping at Total Wine and More, for the past two years since moving out to Henderson for graduate school. I love the selection of craft brews and know that every time I come I won't leave disappointed. The employees are helpful; they are always there to help me make an excellent selection. My husband and I like it enough to have bought two growlers from you that we come in and fill bi-weekly. In fact I have, never had a negative incident in which the employee was anything less than stealer--until tonight.
We came in and got the growler filled. Received help in selecting the brew from a tall, blond haired male, and then made our way to the register.
Erica (based on the name on the receipt)--unfriendly lady with black hair and glasses was at the register. She never greeted us, never offered a smile, or a good evening instead, simply asked, "Do you want a bag?" Then she asked for my husbands ID--which since he just changed state residencies has been voided. We tried to avert the situation by stating at the beginning he has his passport. She said, "I need to see the drivers license." She didn't bother to give us the courtesy of even listening to us when we had stated earlier that it was punched. My husband handed his drivers license, and said, "I have my passport right here too." Erica then said, "I need to see your credit card, and passport." Then after he showed it to her, she turns and looks and me, and says, "because of that, I'm gunna need to see yours too." I told her I left my wallet in the car since my husband was paying for it. Without blinking she points to the door and says, "then you need to leave the store right now." I found this to be very offensive and rude. I've never been treated this way at ANY store before, and at 25 married, I hardly think I'm trying to be illegally in the store. I'm assuming its protocol to require an ID for shopping at the store; however, the way Erica spoke, and the time and place in which she did it had no functional purpose other than spite. Especially after I've been a local and repeat customer for the past two years.
My husband and I were both very offended at the mannerisms, tone, attitude and lack of customer service we were forced to experience because of your employee Erica.
I write this so that no one else has to experience what we had felt tonight. Henderson, has many other stores that we can choose to buy from, and unless this is dealt with, we will not be returning to Total Wine.
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