We tried to get Roto-Rooter to come out for a bad leak under our kitchen sink (we couldn't use the sink) at 7pm. They told us someone would be there in an hour. An hour and a half went by, no one came. We called back, they said another 45 mins. Another hour or so, no one came. We called again and they said someone was on their way, no one came, we called back in another hour or so and they said no one was on the way. This went back and forth until 1am when we gave up and went to bed. We got a call the next morning but told them we wouldn't be using their services. They said they had system issues close to the end of that ordeal but that didn't explain why we were being jerked around for the 4 hours leading up to it. With all our calls in to check what was going on someone should have made sure we were scheduled or let us know if they couldn't get someone out there so we didn't have to stay up waiting half the night.