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| - Terrible experience. It took at least 15-20 minutes to be served, another hour to receive the food. The scampies came without any lemon, which took another 20 minutes to get, and the waitress forgot twice (it was actually a busboy who brought them as soon as he saw we were impatient). By then, they were cold and inedible. We couldn't ask for fresh ones because no one came back to us.
Both dishes (per menu and waitress confirming) were to be served with rice. The person who brought our plates just dropped it in front of us, without saying anything, and we had to call them back and ask where our rice was.
Another 15 minutes - halfway finished our plates - and they said rice was out.
We asked for a credit of any kind, as why are we paying for a full plate when items are missing?
The owner came to us about 30 minutes later, and refused to give any kind of credit though we paid for an item not there. He just stood there staring at us, and we had to explain our question over again.
He was so condescending and never had a smile or even apologized for this experience thus far. We were calm and smiling but he was cold and made us feel humiliated. He said if we wanted to wait another 20 minutes, there would be more rice. Keep in mind that this simple meal had thus far taken HOURS and we already finished our plates. He also said the next time we come, he'd give us 3 rice plates to make up for it. Right; he would not even give a 50 cent credit but promised more food next time. How would be even remember us? He wanted us out of there.
Again, this was the owner.
There are so many better locations on the same street that go above and beyond for customer service, food, and ambience.
Also: the deer mounted on the wall and dimly lit bathrooms seal the deal.
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