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  • We just walked in to this restaurant to place an order for a shawarma plate and a shawarma wrap. There was a big lineup and when they finally called our number to hand out our order, they gave us two containers in a bag. We came home to find they only gave us the platter and the shawarma wrap is missing. When my husband called them on the phone to ask why the wrap is missing, they were very unapologetic and said they called our order number twice, but found we had already left after taking the first parcel. We pointed out they should have told us that what they are giving is only part of the order, OR they should have kept BOTH Items and called our number, so the mistake could have been avoided..esp as we drove to the joint and were not within walking distance of this place. When we drove to collect the forgotten food item, they had the temerity to shake their heads and behave as if it was our fault that this incident happened. Mistakes like this can happen, but what astounds us is the lack of customer service and unapologetic way they had handled this situation. We only ordered 2 items, imagine if we ordered more. We are never coming back to this place again...very bad service on what was already a mediocre joint to start with.
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