After being contacted by the owner, I was offered credit for my previously horrendous experiences. In total i was given roughly 30% the value of my lost articles including those damaged items. The first test went alright, a new pos system tracks things better, but I have yet to see about ongoing consistency. I had taken a pair of light colored pants in for the second test, one was clean and the other had minor dirt remaining (it was able come out with some rubbing alcohol). So I guess you still get what you pay for here. The owner was clearly upset that I wouldn't remove my previous review, and I had opted to post an update to show marked improvement.