Visited this location because I had been waiting on a pair of replacement frames that had been on back order for far too long. I honestly was frustrated and had every intention on letting them know. I wasn't rude, and neither was the staff. The young lady I spoke to seemed genuinely apologetic and took me to the counter while she looked into my order/plan. She told me she would asked to see if I could pick out a different pair because there was no telling when my glasses would be coming in. Meanwhile a lady named Raina came up to me and after kinda sizing up my style, complimented my original ordered pair and suggested a few other styles. She also explained that her staff was genuinely sorry for the inconvenience and they call and stay on top of he back orders as best they can to advocate for the customers. She never pointed the finger or shifted blame, she backed her staff and took ownership for making sure my day ended with a pair of glasses in hand. That was everything I needed to hear. She was so helpful! Great customer service! I wish I wouldn't have waited so long in between following up on that back order. If you have a problem, bring it to Raina before counting them out or writing a bad review! I will definitely Reccomended. Also I love my new glasses. I can see, and they don't slide off my face!