I'm leaving a 1 star review based off my 1st and only experience here for a couple of reasons. I went in just wanting to buy 1 set of door speakers and they pushed me to buy a whole system. Sales tactics I get it. But to ignore what I was asking for was a bit much. Bought a set a set of speakers finally after denying a whole system (already had one). But the guy I talked to (can't remember name) was cool and very nice. Customer service was not an issue in the store at all, they are good at that. But I did overhear a couple of the guys giving discounts in return to leaving 5 star reviews. Kinda crappy but whatever not my business. The main issue I had was I wanted to get an opinion on the tuning of my system. One of their install guys came out, didn't touch my amp, turned off all filters on my woofers and turned the volume up so loud it was distorting EVERYTHING to the point where you couldn't hear a single lyric in the song. I got the impression he was trying to blow my sub on purpose so I had to buy one. I turned it down as quickly as I could and told the guy he was going to blow my stuff. He blew it off and said nah it's built to do that. I've been in the sound industry for many years now, and while I'm still not the best at tuning, I know the limitations of equipment.
So long story short, great customer service, very bad experience.