After a follow up from the previous management team, I decided to give this place another try despite it requiring another bus ride and 15 to 20 min out of my precious vacation time. This is more important to me than your average Vegas visitor because I come to Vegas 4 to 6 times a year.
I'm very happy I did. The past few times I've been there the line has had either ZERO people in it or two or three. And while it does take forever to process someone with a pre existing reservation (God knows why)...I've noticed that the line at Dollar Avis Budget and other car rental agencies take painstakingly but equally long. Only at those places where you DON'T have to go into line that it could be faster.
It's because this place has the cheapest rates that everyone flocks here which makes lines long. We'll that kinda goes with the territory.
But treatment by management to right previous wrongs is why I've been back many times since my initial review.
So why 4 stars instead of 5 you ask? Well that extra bus is still no fun. They hit you with the airport tax which is surprising given the extra bus ride. And the facility itself can use a nice remodeling upgrade. And again ALL rental places need to go faster.
But as for cars and management they get an A in my book. Give them a shot, get the nicer car for the same price for an economy elsewhere, and pray to every deity known to man that the line is short.