THE BAD
The wife and I booked a room at the Cottonwood resorts for our 24th yr. anniversary after only seeing the management submitted pics shown online. BIG mistake! Horribly disappointed upon arrival. Room 267 was old and funky. It looked like its hadn't Been updated since the 1970s. The carpet was old (very) and tattered in spots. The gate on the back side was busted and swinging open. And the general conditions of the grounds were lacking at best. For what they were charging, I was shocked. FYI The check in lobby in the pic, is nice, but it is not a convening area. It's separate from the rest of the suites.
THE GOOD
The receptionist was kind and understanding when we returned to tell her that we would not be staying and why. They gracefully offered us an up grade, but we didn't take it. They agreed to refund us and we went to another nearby hotel to celebrate our anniversary weekend.