So, I'll start saying the decor is awesome. Love it! I'm a lover of pizza thru and thru and I was dying to try this place out. I've been to Lou's Chicago rivals, Gino's East and Giordano's, so I had high hopes for this place. When we arrived they quoted us a super long wait even though it was early (5:30pm) and hardly anyone in the place. It almost felt like they wanted to feed the "hype" (just my opinion) or maybe they wanted us to cave and sit outside "immediately" even though it was a billion degrees outside.....but we ended up waiting about half the time they quoted us and got to sit indoors. Here's when things went downhill. Our waiter never showed. For like 10 minutes! That's a long time to wait to even place a drink order. My husband had to go and find a random waiter to say we hadn't been waited on. Finally our waitress showed up. Things got a little better, but when you are going to wait 40 min for pizza after you've waited 10+ minutes for someone to simply greet you......your patience starts to run out. So the service was about a 2-star service. The Lou's salad was really good and the pizza was definitely just ok. The crust was hard as a rock. We ordered butter crust and expected it to be a little flaky...like crispy out outside with a little chewiness inside.....but it was just hard and crumbly. I don't know if that's the way it's suppose to be or if that's typical for their deep dish pizza?!? Kind of hesitant to even go back and give it a second try after the service we received though.