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  • Luxurious rooms and attentive, welcoming staff made this a pampering experience. The facility includes residences, and feels like more like a high-end condo building than a hotel. On the plus side this means a quiet stay for business. However, the lobby is small, with just a couple of seating areas and a small bar--very little space to meet or hang out with friends if you are traveling with a group. It is clear that you are expected to come and go and little else in this space. The staff are terrific - remembering guests' names, accommodating every request. My room was ready early. When I was shown to my room I was offered sparkling or still water, and did I want ice with that? The room was elegantly furnished in shades of black, charcoal and white. The en suite white-marble bath included large soaking tub, separate shower area with rain head, separate room for the toilet (with a phone of course), double sinks and a TV in the mirror. The faceted sink and shower faucet handles were too sharp-edged for comfort. Room service was as expensive as one might expect. A bowl of mushroom soup with fresh bread was around $25. It wasn't great mushroom soup; it had a bit of a curdled texture. I could not find a power outlet located near the nightstand in the bedroom. Maybe I just missed it; in a hotel this high-end I couldn't believe there wouldn't be one. Anyway I plugged my phone in on the desk across the room which was bothersome. The lighting and drapes were touch-panel controlled. Free Wi-Fi was easy to access. The hotel is well located on Bay and Adelaide, adjacent to Scotiabank HQ, reasonable walk to aquarium and CN Tower.
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