First of all most of the food is quite good. My frustration is that nearly everything is premade and assembled and then just heated up to order. This prevents any customization i.e. for an allergy etc... Additionally while most of the salads are quite appealing those that are topped with fruit etc are also pre-assembled. So because of that the apples have started to brown, croutons have softened etc. The menu has a lot to offer and many delicious options but I think all of the issues would be ameliorated by making the food to order. Some of the breakfast items with fruit product (i.e. peach french toast etc) taste like canned pie filling as opposed to home made. The more savory items, however, are delicious.
The owner is generally very present and vocal, but she can be just a little intimidating. They also offer specialty coffee drinks and breads to take home.