OK, I'm writing a third and final update. The manager of this location reached out to me after my first review, and while I didn't respond, I can actually tell that action was taken. The food wait times have significantly decreased, and the service has gotten better. How's that for customer service? Post a bad Yelp review and changes will happen. Good job, manager and BW3 staff. We come in frequently again, and as I mentioned in the last review, the cheese curds are absolutely to DIE for (and awesome because they are relatively low in carbs which means I can eat them! Yay! Thanks for listening, BW3s management!