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  • I have never left a sushi bar so angry and exasperated in my life! Koi has more rules than a elementary school cafeteria at lunchtime! They don't let you go outside for ANYTHING once food is on your table... not until you pay the check. They tack on a 15-18% gratuity even if the service is sub-par, and normally at places where gratuity is automatically tacked on to the bill it is. I was included in a party of 15 for my friend's birthday party and part of the desire to give our patronage to Koi was the All-U-Can-Eat Sushi (which a portion of this party has indulged in on a previous visit). When we were seated the waitress told us that a portion of our party couldn't order the All-U-Can-Eat Sushi, it had to be all 15 of us or none of us. We were contemplating just getting up and leaving, and we should have. I had a feeling this wasn't going to end well and it didn't. The birthday girl decided to stay and we ordered. Then we were informed that they wouldn't accept certain coupons from the Arrowhead Koi... this is like a disenfranchised franchise. The owner seemed to be creating his own rules. It didn't even say Arrowhead on the coupon... it just looked like one they didn't take... according to the waitress. The service was slow... very slow and we waited to get drink refills. Then the waitress came back to tell the birthday girl that someone took her order... so she had to wait for it to be remade. All the sushi rolls looked the same. There was no artistic value to the food. I couldn't tell the spicy tuna tempura apart from the tempura calamari roll, and the taste reflected sameness. Quite disappointing since sushi is an art form when done correctly (or just done better). The waitress left dishes and empty glasses on our table for the entirety of the meal, and when she did finally clear things away she dropped dirty soy sauce chop sticks right on the birthday girls lap. Yes there was an apology on the part of the waitress, but it shouldn't have happened. According to the friends that have come to Koi before they raised their prices... and they don't take American Express and they don't have a Happy Hour - the large beers were $6 - at Yen I could get the same for $3. We ALL decided that we are not going to Koi ever again, tonight they just lost 15 customers. Pretty pathetic.
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