Last Thursday at around 4:30pm when my wife got home she realized our upstairs AC wasn't blowing cold air.
We discussed for a moment waiting till I got home to take a look at it (since I do many of our home repairs myself) but quickly concluded that we should get a technician out to our house ASAP or we'd likely need to wait till the next morning. My wife called Canyon State a few minutes after I got off of the phone with her (maybe 4:45pm) and was pleased to learn that a technician would be out to our house (we live in Surprise) between 5 and 7 pm.
Astonishingly, the technician (Jake) knocked on the door shortly after 5pm!
He quickly determined that the problem was with the outdoor unit corresponding with the upstairs AC (a motor had failed, and the unit was evidently SUPER hot)
We approved the replacement for that motor, and by 6:10pm I was paying the bill for the completed repair (using a slick iPad app - which wasn't really a factor, but was cool to see how they were using modern technology to make transactions easier).
We had a cool upstairs by bedtime, and I couldn't be happier with how everything went.
If anything breaks again, I'll definitely be calling Canyon State (saved them to my phone as a contact :)
-Eric