Since Menards is almost always a better deal I only stop by Lowes for things that Menards doesn't carry or at least not in a style that I like. Typical examples are bathroom vanities, sinks, faucets, and light fixtures. I usually won't pay Lowes prices unless I have a gift card (can be bought online for 10-13% below face value) AND a 10% off coupon (can also be bought online). With this effective 22% off I'll buy the things I need and also might pick up some commodity items like rolls of copper wire. If this were my only experience at lowes I'd probably give them 3-4 stars.
I recently decided to buy a 5x8 trailer from this Lowes store. I had over $1k in store credit from some items I'd returned before. At first they refused to accept store credit for a trailer purchase, which doesn't make any sense. After about an hour of absurdity and recruiting about 7 different people in the store including the manager we got it done after all. Went outside to find the trailer had some broken lights and we couldn't pick another trailer because Lowes had already registered that trailer for me. When I suggested that we swap the broken lights out with another trailer a store employee had to go inside and get a new toolset off of the shelf to try to work on the lights. After a lot of wasted time nothing got fixed and we really had to leave, but I got an assurance that the store manager would be contacting me about the lights to propose a fix. Never heard anything. This was all extremely irritating and I regret buying a trailer from Lowes.