I used the Things Remembered online site to order a graduation gift. It originally arrived engraved on the wrong orientation (I ordered a frame landscape, it was engraved portrait). I was initially disappointed, but it only took a quick response to the email I'd received as receipt, and I had a new frame! This one was correctly oriented, on my doorstep literally 2 days later.
I really appreciated both the product (exactly what I was looking for) and especially the customer service. Thanks Things Remembered!