I was contacted by 2 managers regarding my poor experience and they were very concerned with making things right. I agreed to go in a second time and see how things went. I didn't ask to speak with Carlos, the Chandler manager, until after my husband and I were done eating so I could see how the experience was before they knew the complainer was in. I have to say it was a completely opposite experience than the last time! We were cheerfully greeted and seated as soon as we entered. Our server Maria was great! She acknowledged us right after we sat down and told us about the menu and took our drink orders. She answered all of our questions and made sure my water was always topped off. The food was excellent. Perfectly cooked and tasted so good. My husband and I were both very pleased that they took it above and beyond to make sure their customers are happy. We definitely left full and happy.