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  • OMG!! I took my truck in for break repair and what should have taken 1 day, took 3 days before I got my vehicle back. As I was leaving the facility, I noticed my passenger mirror not working, I could not position it with my remote switch. Come to find out, it was damaged while in the care at Towbin Dodge. I notified the service manager immediately and he refused to pay for a replacement mirror, he offered me to pay half of $400.00 to replace it and they would install for free. What an outrage, the mirror was damaged in their care and I should not have to pay anything. I think not, I issued a complaint with Chrysler Corporation since they authorized this dealer to represent them. I am waiting a response. Towbin Dodge was my favorite location to have work done on my truck, but not anymore. BEWARE!! of this location, they did not treat me as a loyal customer, I felt the manager blamed me for the damage before they serviced the vehicle. At this point they do not even deserve one star until they do the right thing and replace my mirror at no cost. What a disappointment.
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