Very clean and full of pretty goodies for all your body mod needs. Dianna is great, she did my septum super quick and I am so happy to have it back in after so many years of not wearing it. If you're new to piercing, they will take their time to educate you so you have a great experience. If you're not so new to the game, they will make you feel right at home. BONUS they have an amazing selection of stone, organic, and glass jewelry for you to peruse, all reasonably priced to boot. This is a definite go to if you need a piercing in Charlotte.