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| - Have I ever stayed at a worse hotel than this? Maybe in Eastern Europe after a trucker i hitchhiked with dropped me off there. Ok, i didn't really hitch hike through eastern Europe, nor stay at sketchy hostels, but you get the point.
This hotel has nothing more going for it than its location, and maybe some friendly reception desk staff. The hotel is located about 10 minutes walk from the hip / shopping center area (Rue St. Catherine) and 7 minutes walk from Basilica Notre Dame and the Old Port. All of the rooms are tiny (yes i had the pleasure of trying out two rooms within 4 hours), smelly, and not clean. In the first room, which was not ready at 11 am and was still being cleaned, was not clean what so ever. The sheets on the double bed were simply made but not changed. It was visible that someone had slept on them previously. The pull out sofa was missing pillows (they were not in the closet nor the dresser).
Unhygienic conditions are a good enough reason to complain and switch rooms. The attendant at the front desk offered to either give me new sheets have me put them on or put me in a different room with 4 separate beds (2 bunk beds). While the sheets were clean, everything else was dirtier. The metal string by which you turn a lamp on, was all covered with slimy and sticky dirt and the carpets weren't the cleanest either. The carpets in the public areas such as hallways and elevators, were extremely dirty and seemed to never have been cleaned. Because of the smell and poor laundry detergents, my friend had an allergic reaction and began to both cough a lot as well as itch intensely (hopefully this wasn't bed bugs, which have come to be everywhere recently.) To make matters worse, there were loud shrieks, yells, and glass bottles breaking in the room next door. After 3.5 hours of hell, we decided to get up and leave. The receptionist which had moved me rooms earlier in the night refunded all of my money including parking, as if he knew of the conditions and this was standard policy. When packing the car up in the underground garage, two young adults (in their early 20s) just randomly showed up there, swearing, cursing, and smoking right underneath the hotel, in the parking garage. As i was checking out, the 2 guys just randomly walked out through the emergency exit door, which is designed to be closed most of the time. I think they were outsiders, not staying at the hotel, but maybe just crashing a party or something.
Refunding brings me to the next point, of paying for your room. Usually at all normal hotels you provide a credit card, which is charged upon check Yout for the hotel rate plus any expenses (restaurant, business center, etc.) Here they placed a pre-authorization for the entire sum of that 1 night's stay plus $100. Why the extra hundred still baffles me. Also for some unknown reason to me, the receptionist upon check-in also made a hard, carbon copy of the card, as if to double charge. With the pre-authorization deleted i immediately had to close that card down to avoid future fraudulent charges. Tube pre-authorization receipt had all pertinent information to stealing one's credit card.
If you would like the convenience of being close to all of Montreal's famous areas, as well as closing your credit card after your stay, then by all means stay here. For just a little more, you can rent Marriott's Residence Inn, which is clean, comfortable, and has good breakfasts.
Overall grade, D+ for location' and the friendly and happy staff at the reception desk.
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