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| - TL;DR: I overpaid for a 2014 Hyundai Accent and then got stuck dealing in repair center hell.
I went into Hyundai Autonation Tempe Arizona ready to buy my first car with financing ready to go. I left abused, dead tired, and with my soul to the devil. This car buying process took a total of eight hours. To break down the time, it was 15 minutes of trying to explain that i wanted the most basic 2014 Hyundai Accent. A 10 minute test drive where I assured the salesperson that is what I wanted. Then came 6 hours and 45 minutes of scare tactics. I waited for our care salesman to get back to us (while he stood there talking to his coworkers), trying to tack on extra services and fees (For the last time I don't want window tinting), and endured literal hours of boredom as I sat there for hours trying to sign the paperwork. I had been working with our sales rep but was then brought in front of the general manager for a scene out of scare tactic school. Remember, I brought my own financing, walked-in knowing the car I wanted, and had called ahead. I finally drove away paying over MSRP for the most base model car, without a spare tire, and with my crappy warranty that does nothing. I really hoped I would never have to return.
Then the A/C problems came. I really hated my buying experience and did not want to go back to Hyundai Autonation Tempe. I hoped it was a simple A/C recharge, so I went to our local Goodyear. They recharged the A/C but it went out again. Goodyear told us their was probably a leak in the line, most likely in the dashboard. Goodyear asked us to go to the Dealership and use our 60,000 bumper-to-bumper warranty that Autonation had sold me on. I thought I was safe, but Autonation proved once again how much they want to gouge their customers.
I walked into the Hyundai Autonation after scheduling an appointment. It only took five phone calls after they kept hanging up on me. I tried to explain my situation over the phone as clearly as I could. The representative, Nick Palmer, did not take notes and did not seem to care that my A/C was out. This is Arizona. In July. I brought the car in and tried to re-explain the issue. Nick Palmer explained that the issue was probably a recharge. I explained that it had been recharged multiple times to no avail. He assured me he would get the problem fixed. I asked Nick Palmer to please tell me if there were going to be charges so that I could approve them. After seeing the bad reviews I had wanted to stay at Hyundai Autonation Tempe to keep an eye on the car. I asked if Autonation had wifi, the day before I went in. The unhelpful customer support rep said the wifi was solid and that I could hunker down during the weekday because I still had to work. I came in the next day and the wifi was not working at all. I spoke to the parts representative and she explained that the wifi had been down all week. I asked about a shuttle to go home to work. Autonation explained that they do have a shuttle but it only goes 5-10 miles. My home was out of that range. THANKS AUTONATION.
I was called the next day and explained that the issue had been resolved. I asked Nick Palmer, the fine representative of Hyundai Autonation, if the leak had been found. Mr. Palmer told me there were no leaks and because the issue had been resolved he would charge me $170. I explained that the A/C had been recharged twice and sent the receipts and statement of work over from Goodyear. Autonation Hyundai Tempe did not care at all. I asked to speak to manager. It only took twenty minutes on hold to speak to the manager, Brand Reed. Mr. Reed assured me that if the recharge did not work I would be refunded. To explain my frustration, I have no problem with technician's doing work that is needed to test the system, I half expected to get charged for another recharge. My issue with this recharge is that I was not called or asked for approval, which Nick said he would do.
Finally I convinced the manager to hold on to the car for another day to see if the leak happened again. For clarity the A/C had been going out approximately four days on both of the previous recharges. Autonation agreed to hold it for two more days, where they claimed the car had been run for hours and still blew cool. I had cooled off, without a car or A/C, by this point and went to go get the car. Nick promised that if the A/C went out again I would be refunded.
This brings me to do today where I called Nick and Hyundai Autonation Tempe to explain that the A/C had gone out again. I immediately asked for a refund so that I wouldn't have to float $170 for a problem that had not been solved. Nick told me that I would be refunded when, "all repair work had been resolved." I was never told about the stipulations of the refund and that I would be stuck in Autonation Tempe Hell for the rest of eternity.
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