They are very friendly and do a good job. Everything seems very clean and sanitary. I mainly get pedicures here, but I've also had SNS nails done which they offer a 7 day guarantee for. I wasn't a fan of the nails after a few days, but never had time to go back and get the nails that were lifting up fixed. I had an absolutely heavenly pedicure here and then just an average pedicure (two different techs), thus the 4 stars.