Ordered a microwave from them early September, I have called several times to check on the order. After several attempts finally received a call back saying they didn't place the order but they would rush it as much as they could and I should have it early November. It is mid November and I have called them 3 times in the last week with everyone promising to call back but no return call. I almost used them for all of our appliance but the sales person seemed sketchy when I went in so I ended up ordering from Bridgeville (thank goodness) but Don's was the distributor for Elmira so here I wait. If you would like good customer service (i.e. return phone calls) - go somewhere else.
Of course I post this and one of the sales people calls me back and says he just wanted to let me know he is still looking into it - too bad he wasn't the person I was always dealing with!