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| - My husband and I moved to Palermo from out of state. We told Matt, the Property Manager, exactly when we would arrive. We arrived at the promised time and headed in to the office to sign our lease. Within the first 3 or 4 minutes the leasing agent, Jamie, headed to the TMI/Seriously Unprofessional Zone and told us apropos of nothing that her husband had cheated on her and that they were in therapy. Matt strolled in and told us Palermo had to be named as an additional insured on our renter's policy, which was not communicated before we moved. I had already called my insurance company to change our address, so I had to call them a second time to take care of this when I could have done the whole thing in one phone call had I known. Matt also said we would need a cashier's check or money order to pay our prorated rent and that a personal check would not be accepted. Again, this was not communicated prior to move-in, so here we were, stressed and tired from moving over 1000 miles in a new place with no clue where to find anything locally and we had to find a place to get a cashier's check/money order. Prior to leaving to find that, we headed over to our new place with Jamie. She said on the short walk from the office to the apartment, "I'm sorry, your apartment isn't quite ready yet." We had told them in writing via e-mail two weeks prior to move-in when we'd arrive, so they had plenty of notice. I thought maybe someone was still mopping the floor or something trivial so I didn't say anything. And then we walked in...
And found our new home full of workmen and a cleaning crew. The appliances were sitting in the middle of the floor. One of the toilets didn't have a water line hooked up, so it was unusable. There were smoke detectors falling off the walls, broken vents, painted over outlets and light switches, unpainted baseboards, filthy vents, doors that wouldn't latch, and doors that closed themselves (probably because of the seriously unlevel floors). There was roach bait on the wall at eye level in the master bathroom and a shower knob so hard to turn I had to ask my husband for help. There was a missing baseboard in the kitchen and trim that wasn't installed. Someone in their infinite wisdom left the tape on the new stove's burners and caulking putty left around the sink drains. The list goes on, and in fact we had four pages of necessary repairs. And that was after the work crew said they were finished!
Our poor cat had been cooped up in his carrier for days in the car during the move and was looking forward to being let out so he could stretch his legs. Unfortunately we had to leave him, scared and in the company of strangers, in his carrier in one of the bedrooms thanks to all the workers running in and out while we went hunting for the cashier's check. Upon returning, the work crew was gone on lunch break. They still hadn't hooked up the appliances or the toilet. We started unloading our moving truck. The workers were there the remainder of the day and we were all tripping over each other.
To make a very long story short, maintenance returned for several hours per day for several days to finish the apartment. Matt should have offered to shelter us in a hotel at Palermo's expense during this time but we didn't receive so much as an apology from him, nor did he ever come to view the apartment to see what a mess it was. We didn't trust maintenance in our apartment alone (they didn't foster a feeling of trust after all this!) and we didn't feel free to enjoy our home while they were in it. It was not fun starting a new job while this was going on. I contacted Corporate and demanded a rent discount, which I received, but it should have been immediately offered with profuse apologies without me having to ask for it. Corporate never called after that to follow up to make sure everything was taken care of. There were many things that were never fixed such as where the shoddily painted blue accent wall met the white wall and the stain on the brand new master bedroom carpet, courtesy of one of the workers. Those items were noted on the four page list we gave Matt but we never heard anything from him about them (there was a point where we gave up on whatever was left on the list because we were exhausted and sick of having strangers in our personal space).
Jamie was very insistent on doing a walk through to complete our move-in checklist after maintenance finished their work. I've lived in many, many apartments in four different states and never had management say they had to walk through to do the move-in checklist; I've always done that on my own. Even after all the fuss, no one at Palermo did a move-in checklist on our apartment, so I made sure to take lots of photos both on move-in and move-out.
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