Our older cat has arthritis and had a bad flare up. We called on a Saturday morning and she was seen in about 2 hours. The vet( I believe she is the owner) was very knowledgeable, and friendly. We were not rushed at all. Gibby got meds for arthritis and pain, as well as a rabies vaccine. We also got a bag of diet cat food. The price was very reasonable, no needless tests were done. The staff was great. The office was very clean, nice, and complete. We have a new vet for Gibby and our other cat Tony. I HIGHLY RECOMMEND BelaCoop for your pets!!