I came in one day and Matt helped me out in answering all of my questions. I was looking to buy a surprise gift for my boyfriend. Matt showed me how everything worked and let me sample the supplies on the back of my hand. He was patient, kind and didn't mind answering all of my questions. He showed me all of the kits and told me the differences between all of them. The stuff is pricey, but it's a shop that's tailored to luxury products and the price reflects this.