On my third visit, I had gotten take out. There wasn't anyone at the counter, but the girl finally came, although I wasn't ready to order yet. She left and said to call her when I was ready to order. I figured she would come back after a few minutes but she never came back so I had to ask the hostess to get her. We finally ordered, the food took awhile and there seemed to be an issue with my gift card. The manager came over, and was super polite and was able to show her how to ring up my order. This was going to be the first time my husband has eaten Lucille's and he was not impressed at all. I didn't enjoy my food as much either, but I figured it was because it wasn't piping hot from the oven by the time I got home. I agree with other reviews that the food is pricey for what you get. But, their lemonade still rocks and will be ordering that when I am in the area. I think I will only dine in if I ever eat here again.