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  • I would have to agree with another rater in that the actual eye doctor's service is great, but the remaining staff falls short. The front office receptionist was quite frazzled and all over the place. I felt bad for the patient ahead of me since his information went from being unable to find to being misplaced; just a huge mess. He was a patient man, but I was frustrated for him & I didn't even know the guy. Some of the staff members provided little to no customer service. I tried to make light conversation with the woman doing my eye tests, but it went ignored. I understand she needed to get her job done, but at least some sort of feedback would have been appreciated. Everything seemed rushed, but the wait felt eternal. I felt that for the amount of time patients were waiting past their appointment times (my appointment was at 3, but not seen until 20-25 min past) they should've at least given a heads up. I expect a wait at doctor's office, but I feel I've experience more time issues at this facility. I would suggest to allot more exam time for patients. For instance, I notice they give patients 10 minute time slots. I feel they should allow 15-20 minutes for patient exams. It's better to overestimate time & go under than giving little time & having people wait.
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