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| - I will start off by saying that the food is reasonably good here. It's a hit or miss. I'd give this place 3 stars if it weren't for the terrible service and attitude we received. We visited on December 27 and boy, was it busy. This was our second visit, so were prepared for a bit of a wait. The woman manning the seating/reception area was completely unorganized and frazzled. She kept asking the waiting lineup who had come before who. It's her job to keep track! This place really needs a ticketed waiting system. We came in with a few other people and she looked at us and completely ignored us. No acknowledgement whatsoever. A couple that had been waiting for some time, and were forgotten about, approached her and she straight out gave them attitude saying "you'll have to wait, I'm only one person". We finally managed to speak with her and she took our name and told us to wait where we were waiting and she would call us when a table became available. We stood in the exact same spot for 15 minutes. For some odd reason, she decided to walk all the way to the opposite side of the room and call our name out. The place is extremely noisy, so there is no way we would have heard her. One of the other people in line mentioned that she had called us, so we took a look at her list (she left it behind at the desk) and lo and behold, she had crossed us off the list! I mentioned it to her and she yelled at me! 'WHY DIDN'T YOU COME WHEN I CALLED YOU"?? And then she proceeded to bicker with me. We were finally seated and I turned to her and thanked her for seating us. She gave me attitude again, telling me: "don't curse me and then pat me on the back". Well, as far as the food goes, it was pretty good on both occasions. I've had the breakfast sandwich and the El Torro burger, both delicious. My other half had the pancakes and I'm told they were far too sweet on their own. Our server was very polite and accommodating.
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