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| - I love Presidential. I've used them now 4 times. All of the drivers have been great. They have always been on time. I have modified reservations with no issues. The cars were all new and clean, smelled great. The sound systems were kinda weak, especially in the 12-14 person Escalade. It sounded as if they had no rear speakers.
I've done point to point transfers, the airport transfer, and the tour. The tour was fun, but the wasn't really a tour as much as it was a chauffeur to a few places. Luckily I know the city well enough it was not an issue. The champagne is usually warm, and its nothing fancy, but it tasted alright with ice. We had no problem killing the bottles in a few minutes, so it couldn't have been *that* bad. But like I said, its cheap champagne, its a nice touch, but shouldn't play any factor in picking Presidential over a competitor.
I have seen some people on Yelp that have had some customer service issues, and i've seen Presidential's response and it does seem to come off a bit abrasive. Hopefully I am never on the receiving end, and a lot of it seems to be people not reading the details,etc, but I do think it could publicly be handled in a more elegant fashion from the companies side.
For me, I wont use any other company in Las Vegas for limo service for my future visits to this wonderful city. It sure beats a rank smelling cabby or fighting to avoid the "Fast route" aka the tunnel.
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