This place is a joke! Let me start with the good. There manager is first class. She actually listened to me and what problems I had. The dental hygienist is great and does perfect work. I actually would recommend her to my wife. Everything else is garbage. I had a cavity that needed to be taken care of, I did not expect that he was not able to numb me for the procedure. So I felt the whole god damn drilling on my tooth. That hurts, and when I asked him to numb me cause I'm hurting he attempted to numb me and still I felt it all. I was sweating and scared the whole time. I told the manager I wonder if it's competency or is he trying to save on numbing medicine and that's why he didn't give me enough either way I told her I would never recommend this place to anyone.Then you have some ghetto technician that is rude and doesn't explain anything and just says "open your mouth" "close your mouth", "it's ordered so that's what your getting". I seriously felt like I was in the twilight zone. They don't know how to say hi, or anything. The worse part about this whole thing, the dentist orders a certain type of mouth guard and doesn't even tell me anything about what he ordered. The technician just tells me "open mouth" sticks some stuff in there, and expects me to take it and say nothing and leave. I tell her This isn't what I had talked to him about, and she just huffs and puffs about it. Seriously even if you make 12 an hour , you shouldn't be so mad at the world , take pride in your job , and if you hate people don't work with people. I'm in the medical field and I've never treated people like this. I've never seen such poor care in dentistry then "old town Scottsdale dentistry". I'm only doing this cause I don't feel a person should stay silent when something like this happens. We should always protect others.