different areas of hospital are generally pretty good 4-5 stars but ER is tough 2-3 stars since it is the busiest in the city so it's always busy (after midnight- yikes!)
I gave birth there a few weeks ago, delivery room/staff=5*
post ward after delivery 3.5*
PUCC ward for infant(was there the next few days after delivery) 4*
ER (was there 8 days post delivery to get stitches restitched) 2.5*
reason being, long wait times, crowded waiting room, couldn't sit, one nurse came into room abruptly without explaining why and rummaged the area, other nurses were fairly plesant to neutral- best part was the doctor doing stitches and nurse assisting were 5*, it's really tough to be in the ER for anyone, but they are over crowded due to the area.
Edit: http://mackenziehealth.ca/patient_services_emergency_ucc_page.php?id=614
Newly opened 2nd EMERGENCY clinic at 9401 Jane at by wonderland, short wait if at all and part of the Mackenzie hospital, they have X-rays/IVs and most equipment needed for emerg. Go here if instead!