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  • I'm sitting here thinking of what I should say about the customer service I'm receiving after my steak was over cooked twice. The food itself is overall good...I.e the rolls, fried mushroom, and the salad, however the steaks aren't the best quality and the taste show it and cooks must not be trained on the different temp to cook the steaks too. I felt very ignored by the management (Angie) while waiting another 20 minutes for my steak to come once again. I was offered my Luke cooled potato as I sat waiting once again. When it came to the table it was still overcooked again the management took it back to be re-cooked. The 3rd steak was better when it arrived. At this point I was very irritable so I asked for the steak to go. The management did take care of my ticket however my daughter steak was overcooked and had to be sent back as well. To my surprise the management did not take care of her ticket. Now I am not a person that want anything for free. I am willing to pay for what I eat but make no mistake I am not willing to pay for poor service and over cooked food. I felt the management could have handled this situation as they did with other non black customers that sat there for a short wait and was complimentary desserts. I felt making the drive from Charlotte to Monroe in traffic wasn't worth it after the horrible service I was given from management. The waiter however was cordial and try to make the best out of a bad situation. Needless to say I will not be returning to this location.
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