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  • Worst customer service I have ever experienced. We went to Lowe's to replace some kitchen cabinet doors. The person at the store wrote down incorrect measurements despite the fact that we had taken taken the doors in to be measured directly so that they would be exact. The associate helping us didn't seem to know what he was doing and were taking a very long time just to enter the information into the computer. These are supposed to be people who are experts or at least have some knowledge in it his department. If they did not know what they were doing, they could have told us to wait until someone who could help us was working. So after telling the associate several times what the correct measurements were, we finished up and the order was placed. We went to pick up the order when it was ready. We waited 30 mins at customer service just to have someone go into a back room to get . Not even telling us that there would be any kind of wait. Okay. No problem. Even though 30 minutes is excessive. We go to open up the doors once we get home and of course, the measurements are wrong. The doors are unusable. Now if we had given the measurements to them ourselves and got them wrong, this would be our fault and there is nothing we can do about it. But the fact that the associate entered the information into the computer incorrectly should mean that it is not our fault and Lowe's should be willing to correct their mistake. We called this Lowe's store and they forwarded the information to the correct department and were told they would call us back. They called back within a few hours with a very arrogant and rude tone of voice. Shouting over the phone at us like we were the ones who made a mistake and this was such an inconvenient thing for them to do. This matter still has not resolved so I will not be updating this review any further until it has. I will never be purchasing anything from this store or any Lowe's in the future. *update: my review remains unchanged as Lowe's has said they won't be doing anything about this matter. We took our business to Home Depot.
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