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  • My biggest let down was the customer service/attitude of the girls. Myself and my mother go together to get our hair done every three months or so and after our stylist of 13years retired we decided to try a salon closer to home. When we walked in for our appointment we had set days earlier they said they only had one girl available and we would have to take turns.. no big deal. After waiting 30 min for our stylist to arrive we watched three other girls sitting in their chairs gossiping about their customers and others walking by without even acknowledging us. We should have just left then and there. When our stylist finally came over we decided I would go first. I wanted my usual a cut and partial highlight, our girl explained she was new and had to go get one of the owners to look at my hair before she started because she "wasn't sure how to go about it" My hair is multiple colors of blond and I have never had issues before but he came over and she explained how she would do it which sounded fine but the owner determined my hair was very damaged and she would have to color some areas and highlight others.. this was the first way they charged me extra for a routine hair style.. so I thought. 5 hours yes 5 hours later I was finished with a mediocre color job that has normally taken less than half. that time. At this point my mother was not even going to bother, all the girl kept telling me was how damaged my hair was over and over and how I really needed to buy their products. I had had enough. I went to pay and the female owner was running the register because her receptionist was out for the day. THE OWNER took 30 min to cash me out because she " never has to do this part" As an owner of a salon you should probably know how to run your own register. She handed me a bag and my receipt after paying over $200 I assumed the bag was take home samples or something. WRONG she had charged and made me purchase a $35 bottle of shampoo. I will NEVER go back here after being made to feel uncomfortable, over charged, and completely unhappy with my hair. Chace salon lost their chance at two regular customers. A few weeks later I also found out my stylist had "moved on to another salon" according to the voicemail they left me. Bravo.
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