Wednesday morning was just another AWFUL experience. The place wasn't busy and bustling, it was slow and overstaffed with incompetent people. This place WAS once filled with culture, great baristas with friendly service who were knowledgeable and efficient. I had loved the coffee and food quality, attention to detail, and well trained staff- but without frequent prescence of management or owners, everything goes downhill fast! Sadly, I gave my feedback but it was taken negatively, defensively and with disdain- rather than an area of opportunity. I'd much rather spend my money and time elsewhere, like Grouchy Johns or Sambalatte.