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| - I first went to this store because I got a flat on Memorial Day. The manager gave me a good price on my tire and then I went back two weeks later and changed a second tire, again he honored the same price. At first I was really happy with the service that they gave me. I thought they were giving me really great service.
Almost immediately after they changed my tires, I started having problems with my brakes. Prior to this, I have NEVER had problems with my brakes. I have 2012 that I bought straight off the lot and most of my driving is highways miles. I'm no dummy when it comes to cars and I do not tolerate companies that try to take advantage of women. One of the times I was driving, I was braking as I was making a turn and the brakes weren't catching. Another time, I was driving in the mountain, and my car swerved - almost into another lane to oncoming traffic, because of the brakes. As soon as I noticed a problem, I called the store. In fact I called the store a few times. Each time, the manager explained that with new cars, when they put new tires on, it takes a while for the brake system to adjust to the new tires. In fact this is why they put the new tires on the back, according to the manager and a service guy. The problem got worse very quickly and now my brakes started grinding (so I hear that metal grinding sound when I brake). Finally, I called and told them I was bringing the car in.
After they checked out the car, they said that my brakes were completely gone AND I would also need to replace the rotors. They also said that I turned down not one, but TWO FREE inspections. I was NEVER offered any inspection. What I turned down when they changed my tires was their offer of having them change all 4 tires for $600+. I have never, nor would I ever, turn down a free inspection. They quoted me around $500 to change the brakes and the rotors. When I asked why they didn't tell me about the brakes when I came in to change the tires, they said that I turned down the inspections. However, they tried to tell me that the brake problem wasn't caused by the tires. So what was it? Either they knew about the problem or they didn't?
Not only did they put my life in danger, but also my daughter's.
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