Very customer friendly. My inlaws have gone through LEE for years, then for my husband and his sister, and now Im going there too. He usually has some of the best prices, and unlike most places, they do the glasses in store! You might have to wait a couple hours or a day, but no where near the waiting time if you were to go to a place like Nationwide Vision who I used to go to. They are very knowledgeable and are concerned about what you need.