I don't normally write reviews but had to highlight the poor customer service experienced today at the Home Depot Macleod Trail SW location. I went to pick a trimmer where the particular model I wanted was not on the shelf but the website indicated having 10 in stock at the Chinook location. After waiting 10 minutes for assistance, an employee from another department recommended I check with the Customer Service desk. The lady at the Customer Service counter was of no help. First she insisted I return to the Outdoor Power Equipment section but when I mentioned that I was already there and an employee had referred me to her, she then gave me the run-around. First she advised that although the computer said they have stock on hand sometimes it's not the case, product can be stolen. Then she advised the trimmer I'm after is available at their North Hills location in the NW. I suspected she was lying so left the store, went online using my cellphone and ordered the trimmer on their website for store pickup at the Chinook location. Within the hour I was back at the Customer Service desk picking up the trimmer.
I give Home Depot 5 stars for their store pickup service but zero stars for their employees who will lie to your face and give you the run-around, especially those in Customer Service. I have been a loyal customer for years but after this experience will now shop elsewhere for my hardware needs.