I don't even want to give them 1 star! Went in to get a rental car through insurance. Every time I called, I was placed on a 15 minute or longer hold. When I got the car, the rep told me that I had to get coverage on it because insurance doesn't cover rentals, which after having the car for 3 weeks and going in to return it, my insurance DOES cover rentals. So she lied about that. And she did NOT specify that those costs would not be covered by my insurance policy. So I stupidly listened to a person I THOUGHT knew how to do their job correctly and ended up costing me almost $450. Horrible location.